THINKCENTRIC (CUSTOMER SERVICE EXCELLENCE)

Have customer service standards changed, now that customers are increasingly using digital channels? THINKCENTRIC gets participants to experience the service industry through 3 lenses of a customer, CS Executive and an external observer. Teams compete to win the best customer service awards and unlocking new types of customers. Using Customer Service Theories, participants will apply the following:

• Managing different types of customer profiles.
• Resolving both basic and complex problems.
• Delivering the best customer experience especially when faced with unresolvable issues.

	Category: Leadership, Cognitive, People
	Middle, Junior Mgt., Junior Executives
	Virtually Facilitated F2F Facilitated (Physical Ver.)
	Assessment Available
	1.5-2 Days 3 x 0.5 Days
	Session size: 12 – 24 Pax